Avon Fire & Rescue Service

Firefighter climbing ladder

We provide emergency and protection services to the communities of Bath & North East Somerset, Bristol, North Somerset and South Gloucestershire.

We are committed to providing a safer place for people to live, work and visit across an area of 134,753 hectares and a population of over one million.

While firefighting has traditionally been at the forefront of our work, the role of a modern fire and rescue service has increased to cover the core functions of 'preventing', 'protecting' and 'responding'.

A lot of our work now focuses on how we can prevent accidents and emergencies happening in the first place, as we believe this is the best way to protect our communities. We do this by providing advice and education through events, visits, campaigns and partnership working.

Alongside this work we also provide a '999' response service to a range of incidents and emergencies from road traffic collisions and fires, to flooding and chemical spills. We work closely with the other emergency services, as well as external agencies.

Your fire stations

Our Headquarters is based in Portishead and we have 21 fire stations across the area.

We also have nine Community Safety Centres (CSCs) which provide safety advice, internet access and meeting facilities free of charge to local groups. Our CSCs can be found at Bath, Bedminster, Patchway, Southmead, Weston-super-Mare and Yate fire stations.

Our 999 emergency calls are answered by Fire Service Control, based at Lansdown in Bath. Each year we deal with several thousand emergency calls.

Our staff

We employ nearly 900 people; this includes around 500 Wholetime firefighters, 185 Retained Duty firefighters, 35 Control staff and 100 Support Staff.

Control staff taking emergency calls Firefighter educating children in class Support staff working


How are our fire stations crewed?

In the urban areas of Bristol, Bath and Weston-super-Mare the fire stations are crewed 24 hours a day, seven days a week by firefighters working on the Wholetime Duty System.

Wholetime firefighters work a shift system of four watches - Red, Blue, White and Green. Each watch works two day shifts, followed by two night shifts, followed by four rest days.

In more rural areas such as Thornbury, Yatton and Radstock, the fire stations are crewed by firefighters working on the Retained Duty System. Retained firefighters live or work within five minutes of the station and are paged by Fire Control when they are needed at an incident.

Our Wholetime stations of Bath, Weston-super-Mare and Yate are also supported by a retained crew who are brought in during busy periods.

Support staff

As a modern fire and rescue service, we do not just employ operational staff, but also support staff.

We currently employ around 100 members of support staff in a range of professional, technical and administrative roles that are essential to ensuring the effective running of the service.