Hearing difficulties

If you, a family member, friend, or someone you care for is deaf or hard of hearing – follow our practical fire safety advice.

Fire safety for people with hearing difficulties

In an emergency

In the event of a fire, if it is difficult for you to call 999 yourself, ask someone to do it for you or use one of the services below.

You can contact 999 by SMS text:

You can contact 999 by using the 999 BSL Video Relay Service

The 999 BSL video relay service is the UK’s emergency relay service in British Sign Language. The service enables BSL users to make calls to all emergency services that are relayed both ways through a BSL interpreter.

To use the service, download the app to your mobile phone.

Don’t attempt to tackle the fire yourself.

Remember: get out, stay out and contact 999.

Plan an escape route

Make sure you follow your escape plan. If you don’t have one, use our guide to create one. 

Think about all possible escape routes in case there is a fire.

It is a good idea to practise an escape so that you feel confident you could do it in the day or at night. The best route is the normal way in and out of your home.

Keep a phone nearby in case you need to make an emergency call, if it’s a mobile, keep it charged.

Make sure all exits and escape routes are kept clear, taking into consideration any mobility aids that you use.

Book a Home Fire Safety Visit

For advice about staying safe in your home and to arrange a Home Fire Safety Visit, contact us.

You can request a British Sign Language (BSL) interpreter for your visit if needed, just let us know on your referral form. 

Specialist equipment

If you are deaf or hard of hearing, you can get a smoke alarm which uses a strobe light and vibrating pads.

We provide you with more information about specialist equipment during a Home Fire Safety Visit.

Request a Home Fire Safety Visit
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