If you would like to provide a vital service to your community by dealing with 999 calls ranging from house fires to serious road traffic collisions to cliff rescues, then becoming a fire control operator could be just the role you’re looking for.
Staffed 24 hours a day and a crucial part of the Avon Fire & Rescue Service family, fire control operators help mobilise crews, identify exact locations, provide fire safety advice to people who might be trapped inside a burning building and continue to reassure callers until the moment firefighters arrive on the scene. They are also trained in dealing with other incidents, including chemical, radiological, biological and nuclear incidents.
Our pay and benefits
The current pay rates for a control operator are:
- Trainee – £25,819
- Development – £26,895
- Competent – £34,415
Benefits: Pension scheme, a very competitive maternity and paternity package, health and wellbeing support, training opportunities.
Our shift patterns work well around other commitments
Fire control operators have found that the work patterns allow for a better work-life balance
- Shift 1: 8:00am to 5:00pm (day)
- Shift 2: 8:00am to 5:00pm (day)
- Shift 3: 5:00pm to 8:00am (night)
- Shift 4: 5:00pm to 8:00am (night)
- 4 days off duty
Could you become fire control operator?
Staffed 24 hours a day and a crucial part of the Avon Fire & Rescue Service, fire control operators help mobilise crews, identify exact locations, provide fire safety advice to people who might be trapped inside a burning building and continue to reassure callers until the moment firefighters arrive on the scene. You will also be trained in dealing with other incidents, including chemical, radiological, biological and nuclear incidents.
Essential criteria
- You must be aged 18 or over when the training school starts (dates available once applications open)
- The driving licence is essential due to the location and the lack of public transport links to the area
- Evidence your right to work is unrestricted within the UK
Personal attributes
- Able to deal sensitively with people in difficult situations and remain calm under pressure
- Enjoy working as part of a team
- Able to work on a shift pattern that includes two days, two nights and then four days off
- Be committed to ongoing learning and development to hone your skills as a fire control operator
Our values
Our values are important to us; each and every member of the Service strives to exemplify our values.
