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Are you someone who enjoys building community relationships, promoting engagement and inclusion along with gathering feedback to identify community needs? If so, apply to be our Inclusion Outreach Officer today!
The Inclusion Outreach Officer plays a key role in strengthening relationships with communities, ensuring inclusion initiatives are shaped by lived experiences and community insight. This role focuses on outreach, engagement, partnership working and gathering feedback to support the Service’s strategic priorities, including the Community Risk Management Plan and People and Culture Plan. It helps turn inclusion objectives into meaningful community activity by building relationships, improving communication, promoting opportunities and ensuring inclusion is embedded in everyday service delivery.
Some of the things you’ll be doing
Ensure community engagement activity is aligned to the Community Risk Management Plan and/or People, Culture and Leadership Strategy.
Build and maintain positive relationships with key community partners and stakeholders, working together to support community outreach and improve understanding of community needs.
You will represent the Inclusion Team at key community events and awareness campaigns and support the recruitment team with outreach initiatives, including positive action work.
Listen to communities and create opportunities for real lived experience to inform Service decision making and recognise challenges affecting under-represented groups and help develop inclusive approaches to address them.
Maintain the Inclusion community intranet page to inform colleagues of activity, learning and opportunities and our external community page, showcasing wider community work, ensuring that outreach activities are communicated externally through social media.
Prepare quarterly summary reports for the Inclusion Specialist to support culture updates, CRMP/PCL reporting and wider planning.
Use research skills and Service-wide data to support planning, insight and internal decision-making.
Manage and maintain the Outreach inbox within agreed response times and promote inclusive practices and opportunities across the Service and in the community.
Contribute to the collaborative creation and promotion of the Service’s diversity and inclusion calendar, supporting activities linked to key awareness and cultural events throughout the year.
Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.
Awareness of equality, diversity and inclusion, including a willingness to continue developing knowledge and confidence in this area.
Understanding of the Equality Act 2010, the Public Sector Equality Duty and relevant equality, diversity and inclusion responsibilities, or willingness to develop this knowledge.
Understanding of the importance of inclusive community engagement, accessible communication and the value of lived experience, community insight and feedback in shaping and improving inclusive service delivery.
Awareness of inclusive communication principles, including the need to make information clear, respectful and accessible.
Experience of using digital systems, email, documents or spreadsheets to organise information and willingness to complete relevant inclusion, outreach or engagement training as required.
Willingness to build confidence in engaging with different communities and stakeholders, with a curious and empathetic approach with the commitment to learning about inclusion and community needs.
Good communication skills, with the ability to listen, ask questions and share information clearly, building positive relationships with colleagues, community groups and partner organisations.
Good organisational skills, able to work proactively and independently with good attention to detail and flexible approach to work, to meet business needs.
Basic digital literacy and IT skills, including confidence using Microsoft 365, Outlook, Teams and SharePoint Intranet pages, with the ability to handle information sensitively and respectfully.
Willingness to accept and work to the NFCC Core Code of Ethics during the course of employment.
Awareness of barriers that may affect different communities, including access, communication, trust and representation.
Experience of working with local people, communities, colleagues or partner organisations, either in a paid, voluntary, educational or lived experience capacity.
Experience of supporting events, meetings, engagement activity or awareness campaigns is desirable but not essential.
What you can expect in return
25 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service after 10 years of service
Once you have read the job description, please complete the application form telling us how your skills, qualifications and experience match those required for this role, please provide examples wherever you can. The information you give will assist us in our shortlisting process.
If you experience any issues with the application or require a paper version please contact [email protected]. Late applications and any applications with no supporting statement will not be accepted. Please quote job reference number 3419 on any communications. Thank you.
With effect from July 2023 legislation was amended to enable all Fire & Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment.
Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Additional reading
It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore:
