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As the Community Safety Administrator at Avon Fire & Rescue Service (AF&RS) your role will be to provide administrative support for the Vulnerable Adults (VA) Team who support those who are most vulnerable within the community in line with AF&RS Service Mission, Vision and Values.
You will also liaise with the community to arrange, schedule and record Home Fire Safety Visits (HFSVs), providing a professional service which reflects the values of AF&RS.
Hybrid working can be considered – to be discussed at interview
Some of the things you will be doing
Provide a professional first point of contact for members of the public and external agencies with home Fire Safety Visit (HFSV) requests or queries.
Process and monitor and respond to incoming enquiries, relaying messages to members of the team as necessary and referring more complex queries to an appropriate manager.
Ensure information is recorded accurately and kept up to date on all departmental data storage systems.
Coordinate, schedule and book HFSVs for Community Safety Workers (CSWs) and Station Staff, including liaising with external agencies where necessary, and ensuring all relevant systems are updated appropriately.
Receive and register incoming mail and ensure the despatch of outgoing mail.
Deliver appropriate feedback to relevant external agencies on the status of an individual’s HFSVs (eg whether a visit has taken place or not), ensuring it is delivered in a professional respectful way.
Provide all-round administrative support to enable the wider team to operate efficiently and effectively. Carry out administrative duties as necessary to maintain continuity of service and to meet organisational deadlines. This will include obtaining and collating information, data input and retrieval, basic statistics, and liaising with staff in other sections/directorates.
Provide assistance and support where necessary to the Community Data Safety Administrator (eg for straightforward data checking or cleansing).
Offer suggestions and help develop and implement improvements to administrative procedures and processes within the department, maximising the use of technological solutions wherever appropriate, to increase efficiency and effectiveness.
Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.
GCSE passes at Grade C or above or equivalent, including English Language and Maths.
Good customer service skills, including a polite, friendly and patient phone manner and be able to communicate effectively with people in and outside the organization.
Computer literate with a working knowledge of the Microsoft Office Suite, including Microsoft Outlook.
Good attention to detail to ensure accuracy when inputting data.
Ability to collect, collate and present information and basic statistics in various formats.
A current driving licence or ability to arrange suitable alternative transport to travel to various work locations.
Effective organisational and prioritisation skills. Able to use own initiative to meet appropriate deadlines, combined with an efficient, methodical approach.
Knowledge and general understanding of community and risk prevention activities within a fire and rescue service.
Experience of handling phone calls in a work or customer-focused setting.
Experience of collecting, collating and presenting information and basic statistics in various formats.
Experience of administrative work in a fire and rescue service, or other emergency service.
What you can expect in return
25 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service
Once you have read the job description, please complete the application form telling us how your skills, qualifications and experience match those required for this role, please provide examples wherever you can. The information you give will assist us in our shortlisting process.
If you experience any issues with the application or require a paper version please contact [email protected]. Late applications and any applications with no supporting statement will not be accepted. Please quote job reference number 1538 on any communications. Thank you.
With effect from July 2023 legislation was amended to enable all Fire & Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment.
Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Additional reading
It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore:
