Details about cookies on avonfire.gov.uk

The Avon fire & rescue website puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. Find out more about the cookies we use, what they’re for and when they expire.

Cookies that measure website use (statistics)

Google Analytics

We use Google Analytics cookies to collect information about how you use avonfire.gov.uk. You can opt out of Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on. You can read Google’s overview of data practices within Google Analytics. Our Privacy Notice has more information about the data we collect using Google Analytics cookies and information we receive from other digital services. We use the following Google Analytics cookies on avonfire.gov.uk:

NamePurposeExpires
_ga_<unique id>These help us count how many people visit avonfire.gov.uk by tracking if you’ve visited before1 year
_ga, _gid,_gatThese help us count how many people visit avonfire.gov.uk by tracking if you’ve visited before2 years

Hotjar

Hotjar Analytics is used by our site to store data about whether you have participated in a Hotjar survey, the way you interacted with a page and what you click on while you are visiting the site.

Relating to the user

NamePurposeExpires
_hjSessionUser_*Helps us track visits from users. Set when a user first lands on a page. Ensures data from subsequent visits to the same site are attributed to the same user ID.1 year
_hjidHelp us track users who visit the website multiple times. A unique Hotjar user ID is used to link their visits together.1 year
_hjFirstSeenIdentifies a new user’s first session.Per session
_hjUserAttributesHashStore user attributes during a user’s browser session so Hotjar knows when an attribute has changed and needs to be updated.Per session
_hjCachedUserAttributesStores user attributes that are sent through the Hotjar identify API whenever the user is not in the sample. Attributes are only saved if the user interacts with a feedback tool.Per session
_hjViewportIdStores user viewport details such as size and dimensions.Per session

Relating to the session

NamePurposeExpires
_hjSession_*Holds current session data. Ensures subsequent requests in the session window are attributed to the same session.30 minutes
_hjSessionTooLargeCauses Hotjar to stop collecting data if a session becomes too large.Per session
_hjSessionRejectedIf present, set to ‘1’ for the duration of a user’s session, when Hotjar has rejected the session from connecting to our WebSocket due to server overload.

Applied in extremely rare situations to prevent severe performance issues.
 Per session
_hjSessionResumedSet when a session/recording is reconnected to Hotjar servers after a break in connection.Per session
_hjLocalStorageTestUsed to check if the Hotjar tracking script can use local browser storagePer session
_hjIncludedInPageviewSampleSet to determine if a user is included in the data sampling defined by your site’s pageview limit.30 minutes
_hjIncludedInSessionSampleSet to determine if a user is included in the data sampling defined by your site’s daily session limit.30 minutes
_hjAbsoluteSessionInProgressUsed to detect the first pageview session of a user. 30 minutes
_hjTLDTestWe try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed.Per session

Relating to recordings

NamePurposeExpires
_hjRecordingEnabledSet when a Recording starts. Read when the Recording module is initialised to see if the user is already in a recording in a particular session.Per session
_hjRecordingLastActivitySet in Session storage as opposed to cookies. Updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).Per session

Relating to feedback and survey tools

NamePurposeExpires
_hjClosedSurveyInvitesTell us whether a Hotjar survey invite has been closed to stop it displaying again1 year
_hjDonePollsTell us whether a Hotjar feedback poll has been completed to stop the same poll reappearing1 year
_hjMinimizedPollsKeeps Hotjar feedback poll widgets minimised (once minimised by the user) when the user navigates through the website1 year
_hjShownFeedbackMessageSet when a user minimises or completes a Hotjar feedback survey. The survey will stay minimised if the user navigates to a page where it is set to show1 year

Cookies set by other websites (marketing)

Some of our pages may contain content from other sites, like YouTube or Vimeo, which may set their own cookies. These sites are sometimes called ‘third party’ services. This tells us how many people are seeing the content and whether it’s useful.

In addition, if you share a link to an avonfire.gov.uk page, the service you share it on (for example, Facebook) may set a cookie. We have no control over cookies set on other websites – you can turn them off, but not through us.

YouTube videos

We use YouTube to show videos on some avonfire.gov.uk pages. YouTube sets cookies when you visit one of these pages.

NamePurposeExpires
VISITOR_INFO1_LIVEUsed by YouTube to count the views of embedded videos and provide bandwidth usage statistics6 months
VISITOR_PRIVACY_METADATAUsed by YouTube to store the user’s cookie consent state for the current domain6 months
GPSStores location data of the current user based on geographical GPS locationPer session
YSCUsed by YouTube to prevent spam, fraud and abuse. The YSC cookie ensured that requests to YouTube and Google are being made by the user, and not by other sites.Per session
PREFYouTube uses the ‘PREF’ cookie to store information such as your preferred page configuration and playback preferences like explicit autoplay choices, shuffle content, and player size. For YouTube Music, these preferences include volume, repeat mode, and autoplay8 months

Google Maps

We use Google Maps to show locations on some avonfire.gov.uk pages. Google Maps sets cookies when you visit one of these pages.

NamePurposeExpires
AECUsed by Google are used to detect spam, fraud, and abuse to help ensure advertisers are not incorrectly charged for fraudulent or otherwise invalid impressions or interactions with ads, and that YouTube creators in the YouTube Partner Program are remunerated fairly.6 months
NIDUsed by Google to remember your preferences and other information, such as your preferred language, how many results you prefer to have shown on a search results page etc.6 months
SOCSUsed by Google to store a user’s state regarding their cookie choices.13 months
__Secure-ENIDUsed by Google to remember your preferences and other information, such as your preferred language, how many results you prefer to have shown on a search results page etc.13 months

Strictly necessary cookies (functional)

Cookies message

You may see a banner when you visit avonfire.gov.uk inviting you to accept cookies or review your settings. We’ll set cookies so that your computer knows you’ve seen it and not to show it again, and also to store your settings.

NamePurposeExpires
CookieControlUsed by the Civic Cookie Control consent system to store the accepted cookie policy ID.1 year

Google reCAPTCHA cookies

In some limited circumstances, we may use Google reCAPTHCA to help us detect fraudulent activity. We also use Google reCAPTCHA for spam prevention. Some of the data collected by reCAPTCHA cookies is forwarded to Google. See the Google Privacy Policy and the Google Terms of Service.

NamePurposeExpires
rc::cWe use Google reCAPTCHA on this site to make sure that information (for example, in forms) is entered by a human and not by automated software.Per session
rc::bWe use Google reCAPTCHA on this site to make sure that information (for example, in forms) is entered by a human and not by automated software.Per session
rc::aWe use Google reCAPTCHA on this site to make sure that information (for example, in forms) is entered by a human and not by automated software.Persistent

Other essential cookies

Essential cookies keep your information secure while you use our website. We do not need to ask permission to use them.

NamePurposeExpires
wpe-authUsed to store logged in user statusPer session
wp_langUsed by WordPress to store the users language preferencesPer session
wp_data_user_*Used by WordPress to provide administrative functionalityVarious
__cf_bmUsed by Cloudflare – strictly necessary to provide the services requested by users
30 minutes
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