Fire control FAQs

Here are some Frequently Asked Questions that you may find useful when learning about the role of a fire control operator.

Is there an age limit?

There is no upper age limit but you must be aged 18 when the training course starts.

Is Avon Fire and Rescue Service an inclusive employer?

Yes. Avon Fire and Rescue Service is committed to providing a fair, inclusive and respectful recruitment process. All applications are assessed on merit, and we work to remove barriers that may disadvantage people. 

We are committed to inclusion. We welcome applications from people of all protected characteristics, backgrounds and experiences, and actively encourage applications from underrepresented groups. Our aim is to build a workforce that reflects the diverse communities we serve.

I am neurodivergent – will I still be able to apply?

Yes. Avon Fire and Rescue Service welcomes applications from people who are neurodivergent.

In line with our duties under the Equality Act 2010, we take steps to remove barriers and ensure applicants are not disadvantaged because of a protected characteristic. We are committed to providing support throughout all stages of the recruitment process, starting from the earliest stages, including interviews. Reasonable adjustments are available to ensure the process is fair and accessible. 

If you require support or reasonable adjustments, please indicate this on your application form. A member of our team will contact you to discuss how we can best support you through the recruitment process. Should you have any further questions, then please contact [email protected].

I have a medical condition, can I still apply?


Avon Fire and Rescue Service is a disability-confident employer, recognising the valuable talents individuals with disabilities bring. However, certain medical conditions could potentially prevent you from becoming a fire control operator.

For confidential discussions, please contact our HR Team via email: [email protected] or phone 01179 262061 before applying. It is advisable to enquire beforehand to determine if you are likely to meet the medical criteria.

While HR can offer general advice, the final decision rests with the doctor during the medical stage of the selection process. Upon successfully passing all stages, you will need to complete a health questionnaire and undergo a medical assessment. The Occupational Health Doctor will assess your fitness for safely becoming a fire control operator.

I have a criminal conviction, will this prevent me from applying?

If your criminal conviction is spent then this will not preclude you from applying. If your conviction is not spent we will consider the nature of the conviction and any impact upon employment on a case by case basis. Offences such as drink driving, violence or sexual offences are likely to preclude you from being offered a post. If you wish to discuss in confidence with a member of our HR Team please call us on 0117 9262061.

What shifts do fire control operators work?

The current shift patterns are normally two days (8am-5pm) followed by two nights (5pm-8am) and then four days off.

What about hearing standards? 

Your hearing will be assessed during your medical. The following summative measures are used to assign an overall score for each ear (H1, H2, H3, H4 and H5). The worse ear is used for recruitment purposes, with levels H1 and H2 being acceptable. If you have any concerns about your hearing you should check if you are likely to meet the required standards with your GP or arrange a test through a private hearing test provider (eg Boots, Specsavers).

 LF Sum  HF SumSpeech Sum
H1≤ 45 dB H≤ 45 dB HL≤ 35 dB HL
H2≤ 60 dB HL≤ 80 dB HL≤ 60 dB HL (no value > 25 dB HL)
H3≤ 80 dB HL≤ 120 dB HL≤ 90 dB HL (no value > 40 dB HL)
H4< 120 dB HL≤ 150 dB HL ≤ 120 dB HL
H5> 120 dB HL> 150 dB HL> 120 dB HL

How will I know my application is progressing?

You will be informed of your position at each stage of the selection process; this will be by email. Please do not contact us to check your progress as we cannot respond to all queries due to the volume of applications.

How long is the training course?

The training course is 12 weeks in total.

Do I need a driving licence when I apply?

If you do not have a driving licence, there is the expectation that you will gain a driving licence within two years of employment and any offers of employment will be subject to this condition.

What should I wear when invited to the assessments?

There is no particular dress code however you will be provided with any specific details when being invited to each assessment.

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