This website is run by Avon Fire & Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Corporate Communication Team using the following methods:
- Feedback form
- Email [email protected]
- Telephone 0117 926 2061
You can use the contact details above if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.
We’ll consider your request and get back to you in five working days.
If you cannot view the map on our ‘contact us’ page, call us on 0117 926 2061 for directions.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Avon Fire & Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2024. When we publish new content we’ll make sure our use of images meets accessibility standards.
Some of our PDF documents are essential for our services. We aim to ensure these PDFs are accessible, and where possible, convert these into HTML web pages within the next 12 months.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We aim to ensure any new PDFs or Word documents we publish will meet accessibility standards where possible.
Preparation of this accessibility statement
This statement was prepared on 13 March 2024. It was last reviewed on 28 March 2024.
This website was last tested using Google Lighthouse and browser testing on 21 March 2024.
We are looking to carry out a full WCAG 2.2 accessibility audit within the next 6 months.
Once we have carried out a full accessibility audit, we will publish the results here.