AF&RS Privacy Notice: Collecting and use of personal data for protection, insurance and claims handling purposes

Why we collect and use personal information

We will collect and hold some of your personal information if:

  • you make claim against us, or we make a claim against you, which we deal with
  • we make a claim to our protection provider or our insurers which involves you
  • you are a witness to an incident where a claim is made.

We may collect your personal information directly from you or from other people such as your doctor, lawyer or employer.

The types of information we collect and hold

This personal information may include but is not limited to your:

  • name, address, phone number and email address
  • age and gender
  • medical information, past and current, including medical records and reports
  • disability information, including medical records and reports
  • employment records
  • vehicle registration number
  • photograph and/or CCTV/video images of you or your vehicle or property

Our lawful reasons for collecting and using personal information

We collect and hold personal information in accordance with the data protection laws. We will only collect and use your personal information for one or more of the following reasons:

  • to process a claim
  • to defend or bring legal proceedings
  • to enable us to make a claim against our protection provider or insurers
  • to respond to complaints

We will only use personal information about your health and your medical records if you agree that we can. You can tell us at any time to stop using that information. You can write to us or email us. If you do tell us to stop using that personal information, this may affect any claim you may have against us.

Who we may share personal information with.

We may share appropriate personal information relative to a claim with our protection provider FRIC (Fire & Rescue Indemnity Company Limited), their managers (Thomas Miller), and our insurers. We may also share your personal information with other people and organisations in connection with a claim, such as our legal and medical advisers and loss adjusters.


How we store your personal information and how long we keep it

Your personal information is securely stored at our premises.

We keep claims related documents, which may include your personal information, for seven years from the date of settlement or closure of the claim, or such other statutory period relevant to the age of the claimant and/or the nature of the injury/disease if longer than seven years.

When we no longer need to keep your personal information, we will delete it or dispose or destroy it securely.

Your rights

Under the data protection laws, you have legal rights relating to the personal information we hold about you which may include:

  • Access – the right to know what personal information we hold relating to you and why, and to receive a copy of it
  • Rectification – the right to have inaccurate information about you corrected
  • Objection – the right to object to us using your personal information, and we would have to stop unless we have a valid reason to continue
  • Erasure, restriction and portability – in specific circumstances the right to have your personal information deleted, to put limits on what we may do with it or to receive a copy in machine-readable form to take to another organisation

To ask for a copy of the personal information we hold about you or to exercise any of your other rights please email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or by writing to the Data Protection Team at the AF&RS HQ address at the bottom of the website page.

For more information on your rights under the data protection laws see If you have any concern about the way we handle your personal information, you can let us know by writing to us or emailing us.

We will do our best to resolve your concern but if you are unhappy with the outcome you can ask the Information Commissioner to look into it by:


  • writing to or telephoning:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow Cheshire SK9 5AF
Tel: 0303 123 1113


Last reviewed 27/07/2021