Report a faulty smoke alarm

You can use this form to tell us about smoke alarms that we have fitted that have developed a fault or strange behaviour.

Please provide as much information as possible as it will help us to diagnose the problem more accurately.

Please provide as much information about the fault as possible.

While we are happy to visit you again to replace your faulty alarm, a postal replacement may be more convenient.

Replacement alarms are available from the suppliers (Sprue). If you are able to remove your current alarm and fit the new one, may we pass your details over to Sprue so that a postal replacement can be arranged?

You can read about how we handle your privacy here.

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