Guide to published information

Avon Fire & Rescue Service is committed to a policy of openness and transparency. The information that we publish on these pages is in line with requirements under the Information Commissioner’s model publication scheme and the Local Government Transparency code 2015, which is a recommended practice for local authorities on data transparency.

We ensure that the data we publish is compliant with the EU General Data Protection Regulations (GDPR), The Data Protection Act 2018, Freedom of Information Act 2000, Environmental Information Regulations Act 2004 and any other associated Acts that governs the way we handle our data.

Avon Fire Authority (operationaly known as Avon Fire & Rescue Service) is registered with the Information Commissioner’s Officer under registration reference Z6748396.  You can view details of our registration by using our reference number on the search page of the ico website here.

Please follow the links below to access information about our organisation, financial information, details of our services and how we operate:

Information available under our publications scheme

We are committed to make information available to the public as part of our normal business activities.   The information that we routinely publish on our website is included in the following categories below:

  1. Who we are and what we do
  2. What we spend and how we spend it
  3. What our priorities are and how are we doing
  4. How we make our decisions
  5. Our policies and procedures
  6. Lists and registers
  7. Our services

Transparency Code

The Local Government Transparency Code 2015 sets out a mandatory and a recommended set of data for publication, such as types of expenditure, procurement information, local authority land and premises, organisational charts, senior staff salaries and the pay multiple. Please visit our Transparency Code page of this website to access this information.

Contact us

If the information that you are seeking is not already made available or you require further assistance, please do not hesitate to contact us via our ‘Contact us’ page, where you will find a number of forms and our postal address.

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 0117 926 2061 - Headquarters switchboard

Freedom of Information Act 2000

The Freedom of Information Act (FOIA) provides the public with a general right of access to information recorded and held by public authorities. Please visit our ‘Freedom of Information’ page of this website to find out more about the Act, how AF&RS complies and what to do if you would like to submit a Freedom of Information request.   

If you are a member of the press, you may wish to contact our Corporate Communications Team by calling 0117 926 2061.

Environmental Information Regulations 2004 (EIR)

Similar to the information that is available under the terms of the Freedom of Information Act, the Environmental Information Regulations (EIR) covers information about the environment.

Please click here to find out more information about what information is covered by the EIR and how you can make a request for AF&RS environmental information.

Data Protection

The Data Protection legislation is a framework of rights and duties which are designed to safeguard personal information. Visit the Data Protection page of this website to find out more about the Act and for guidance on making a request to see the personal information we may hold about you. 

Charges for information

All the information on our website is available free of charge. If you request additional information that we do not publish as a matter of routine, but we are able to provide under the terms of the Freedom of Information Act, we make a charge for providing the information. Please find below a list of Services and Charging Rates, which has been agreed by Avon Fire Authority. If it is necessary for us to charge for information, we will contact you prior to processing the request to discuss the options before incurring any processing fee.

Avon Fire Authority Charging Rates (pdf 129 KB)

Useful links


If for whatever reason you are unhappy with the way your request for information has been handled, you can request an internal review by writing to:

The Data Protection Officer,
Avon Fire & Rescue Service,
Police & Fire Headquarters,
PO Box 37,
Valley Road,
BS20 8JJ 

Telephone: 0117 9262061,

email:  This email address is being protected from spambots. You need JavaScript enabled to view it..

If you remain dissatisfied with the handling of your request or complaint, you have the right of appeal to the Information Commissioner at:

The Information Commissioner’s Office,
Wycliffe House,
Water Lane,

Telephone: 0303 123 1113 (local rate).

There is no charge for making an appeal.

Further information about how AF&RS handle complaints can be found here

Translation services information

You can translate information on this website by using the Google Translate service.

For translation requests and copies of documents in any other format, including large font or Braille, please call 0117 926 2061 and ask for the Equality and Diversity Advisor.

Our website has been developed in order to be as accessible as possible for people with a wide range of special needs.