How we handle complaints, concerns and compliments

Avon Fire & Rescue Service is committed to providing a professional, effective and efficient service to the community. We encourage people to contact us to raise concerns or complaints and compliments about our Service or staff.  This feedback is essential to assist us to continue to meet the high standards the public deserve. 

Our contact us page has forms you can use or you can contact us by phone 0117 926 2061

Our complaints process is available to download below