How to contact us

For general enquiries, please complete our General Enquiry Form. Please read the below for answers to frequently asked questions and forms for more specific enquiries.

Use the forms in this section to let us know how we are doing or to make enquiries about our organisation. We love to hear about something we have done well, and work hard to maintain a high level of service.


Frequently asked questions:

Planning an event?

If you are planning an event that we should know about in case there is an emergency, please call us on 0117 926 2061 and speak to our control centre.  Please do not submit a form as we may not be made aware of your plans in time.

You and your home

Let us know about any safety concerns you may have by using the following forms. We take all concerns seriously and have a friendly and professional team ready to help.

For businesses, organisations and landlords

Here you can find any forms relating to business activity.  Use this section if you are a supplier, looking to be a supplier to Avon Fire & Rescue Service, or if you need advice on how to keep your business compliant with fire safety law.

Fire extinguishers:

We do not dispose of old fire extinguishers. Contact the supplier or manufacturer for advice or look for a recycling centre locally that will take it.

Animal and bird rescues:

If you see an animal in distress, please contact the RSPCA. If they need our help, the RSPCA will contact us.

Never try to enter water or climb hights to rescue an animal yourself.

Work experience:

Unfortunately we do not currently offer work experience or placements, for information on jobs available, visit our careers website:

Disposal of fireworks:

We do not offer a firework disposal service for damage or unused fireworks.

Hiring a fire engine:

We do not hire out fire engines for weddings, proms, to fill swimming pools or for other such reasons.

Media enquiries:

If you have a media enquiry, please contact the Press Office via email: This email address is being protected from spambots. You need JavaScript enabled to view it. or via phone: 07977 467634.

These contact details should only be used by journalists for press and media enquiries, other enquiries through to this line will be passed to your switchboard.


Your privacy
By using the forms linked from this page you consent to us processing your personal information. Please refer to our Privacy Statement for further information about how we use personal data submitted through our website.