Control

A member of Fire Control staff

We are not currently recruiting Fire Control staff.

Avon Fire & Rescue Service's Fire Control, based at Lansdown, handles all of our area's emergency calls.

Fire Control staff have a vital role and are trained to deal with any 999 call that they might receive, from a house fire to a serious road traffic collision or cliff rescue. 

Staff at work in the Control room From their knowledge of the Avon area, Control staff help callers identify their exact location, provide fire safety advice to people who might be trapped inside a burning building and continue to reassure callers until the moment firefighters rescue them. They are also trained in dealing with other incidents, including chemical, radiological, biological and nuclear incidents.

When Control staff receive a call they assess the situation the caller is in and then mobilise fire appliances to the incident. Fire Control staff are then responsible for the needs of the firefighters by dispatching further resources as required, arranging relief crews, liaising with other agencies and providing important operational information for the duration of each incident.

Fire Control is staffed 24 hours a day. There are 30 Control staff working a four watch shift system that comprises of two nine hour days and two 15 hour nights over an eight day cycle. 

Each watch consists of one Fire Control Officer, one Senior Fire Control Operator, two Leading Fire Control Operators and three to four Fire Control Operators.
Fire Control is managed by Principal Fire Control Officer Robert Smith.

Latest vacancies at Avon Fire & Rescue Service

 

Incidents of note

Escape Routes
Escape Routes
If there was a fire would you and your family know how to get out? The best way out of your home is the way you regularly come in, but make sure you have other escape routes in case it is blocked. Make sure escape routes are clear of obstacles.