About us

About Avon Fire & Rescue Service

A fire engine leaves a station Avon Fire & Rescue Service (AF&RS) provides emergency and protection services to the communities of Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. 

We are committed to providing a safer place for people to live, work and visit, covering an area of 134,753 hectares and a population of over one million.  In 2007/08 we attended 17,091 incidents.

While firefighting has traditionally been at the forefront of our work, the role of a modern fire and rescue service has increased to cover the core functions of 'Protecting, Preventing and Responding'.

As a result we now have a wider remit – promoting community safety through events and education work, alongside attending a range of incidents and emergencies from road traffic collisions and fires, to flooding and chemical spills.

We work closely with the other emergency services, as well as external agencies such as the 'RSPCA' when animals are trapped and 'Avon & Somerset Search and Rescue' when local climbers are in trouble.

Our main objectives, which are set by the Government, are to reduce the number of deaths from accidental fires in the home by 20 percent and the number of deliberate fires by 10 percent - by 2010. This is a figure we are well on the way to achieving through our community work and education initiatives.

Two firefighters on bikes give out safety advice in the community By promoting safety messages to local residents and encouraging people to have working smoke alarms we aim to cut the risk of fire developing in the first place. Find out more about this work in the Your Safety section

Our Headquarters (HQ) is based in Bristol city centre and we have 23 fire stations spread throughout the area. Where’s my local fire station?

We also have nine Community Safety Centres (CSCs) which provide free safety advice, Internet access and meeting room facilities. Our CSCs can be found at our Bristol HQ, Bath, Bedminster, Keynsham, Southmead, Speedwell, Weston-super-Mare and Yate fire stations, as well as at Symes Avenue in Hartcliffe. Find out more about the Community Safety Centres

Our 999 emergency calls are answered by Fire Service Control, based at Lansdown in Bath. Our Fire Control Operators deal with thousands of emergency calls each year - in 2007/08 we answered 26,074 . 

Our staff

We employ over 1,000 people. This figure is currently made up of:

Firefighters on the Wholetime Duty System: 643 (39 of these also provide some cover as Retained Duty Firefighters when not on duty as a Wholetime firefighter)
Firefighters on the Retained Duty System: 222
Control Room staff: 37
Total number of operational staff: 865 (+ 37 Control) = 902
Total number of support staff: approx 167

Two firefighters with a hose on a recently burnt building

How are our fire stations crewed?

In the urban areas of Bristol, Bath and Weston-super-Mare the fire stations are crewed 24 hours a day, seven days a week by firefighters working on the Wholetime Duty System.

Wholetime firefighters work a shift system of four watches - Red, Blue, White and Green, with each watch working two day shifts and two night shifts followed by four rest days.  

In more rural areas such as Thornbury, Yatton and Radstock, the fire stations are crewed by firefighters working on the Retained Duty System. 

Working on a shift basis, retained firefighters live or work within five minutes of the station and are paged by Fire Control when needed at an incident.

Our wholetime stations of Bath and Weston-super-Mare are also supported by a retained crew who are brought in during busy periods.

Two members of support staff at a desk

Support staff

As a modern fire and rescue service, we do not just employ operational staff, but also many support staff, who carry out vital roles for the fire and rescue service.  We currently employ around 150 support staff in a range of professional, technical and administrative roles.

These roles include: strategic planning, performance management, information services, media liaison and communication, mapping and data management, statistical analysis, social marketing, health and safety, fleet (vehicle) management, web and graphic design, human resources.

Working Smoke Alarms Save Lives
Working Smoke Alarms Save Lives
Make sure you fit a smoke alarm on each level of your home. Test your smoke alarms weekly and clean them regularly.